FAQ

What products do you sell?

Cobellon specializes in handcrafted and artisan bags, wallets, backpacks, and purses, including leather and vegan crossbody bags, totes, and shoulder bags. Our products blend premium materials with functional designs for everyday and travel use.

Where do you ship to?

We currently ship exclusively within the United States.

How long does shipping take?

Your order is processed and shipped within 2 business days. The total delivery time, calculated from the order date, is typically 2 to 7 days.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the USA, with no minimum order requirement.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor delivery status.

What if my package is lost or damaged?

Contact us within 7 days of delivery via our Contact Page or email us at cobellon@cobellon.com. We will coordinate with our dropshipping partner, DropCommerce, along with the carrier to resolve the issue promptly and ensure a satisfactory resolution.

Can I return an item?

Please refer to our Refund Policy page for detailed instructions on how to request a return.

Are your products really handmade?

Yes, many of our products feature handcrafted artisan details, ensuring uniqueness and high quality.

What materials do you use?

Our products use premium genuine leather, vegan leather alternatives, and other durable materials like canvas, suede, and cowhide patterns.